SHIPPING

 

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Each order is lovingly packaged and shipped with care!

Each item is handcrafted and assembled with love just for you and your loved one. Due to this, please allow 2-5 business days for your order to ship.

 

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

 

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. 

• USA - Within 2-5 business days
•     Canada - Within 4-10 business days
•     Western Europe - Within 5-15 business days
•     Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

 

I DIDN'T RECEIVE MY ORDER

Please email us: info@mktcustomjewelry.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site.

 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

 

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

 

If fees are charged by customs, they are payable by the recipient.

 

SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by MKT Custom Jewelry and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

 

Please note - shipping insurance is non-refundable once your order has shipped.